Better B Support

Help with the most common questions.

How do I reserve or unlock a bike?

That happens in SMOU, Barcelona's official app. Better B's Reserve and Unlock buttons open it for you. You need SMOU installed and a Bicing subscription.

I have a problem with my Bicing account, a payment or a fine

We can't see or change anything in your Bicing account. Please contact Bicing or SMOU directly: bicing.barcelona.

The numbers don't match what I see at the station

Station data comes from the public data Bicing publishes and is refreshed several times a minute. In between, someone may take the last bike or dock. The time at the top of the map shows how old the data is.

My alert didn't arrive

Check that notifications are allowed for Better B in iOS Settings → Notifications. Alerts stop on their own after an hour (you can change this in the app's settings). Your current alerts are listed under the bell button on the map.

Why does the location icon stay on?

Only while you're waiting for an e-bike within 300 m: the app then keeps looking around you as you walk. It stops when the alert goes off, expires or you cancel it. You can turn this off in the app's settings, under "Check in the background".

The app keeps asking for my location

That happens if you chose "Allow Once". Choose "Allow While Using App" and it won't ask again.

How do I delete my data?

Better B has no accounts. Cancelling an alert removes it from our server straight away, and deleting the app removes everything stored on your phone. The details are in the privacy policy.

Contact

Still stuck, or found a bug? Write to support@betterb.org.